FAQ

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All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalized support.(Please quote your order number with your inquiry)

Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

Your order will be shipped the same, or next, business day. During sale events and a new collection launch, there may be a slightly longer duration.

All Auguste orders are hand picked and packed with love from Byron Bay. As our location is classified as regional, we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders.

Once your order has been placed you will receive an order confirmation email. Once your order has been despatched you will immediately receive another confirmation email with your tracking number.

Within Australia: Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia and is fully traceable once shipped.

Outside Australia: Delivery is between 3-7 business days and is fully traceable once shipped.

Yes! Domestic orders are all sent with Australia Post E-Parcel express service as a reputable shipping agency. For international orders, we offer delivery with DHL express courier service as a reputable shipping agency.

We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

- Australia:  Australia Post Express is a flat rate of $10 AUD Australia wide.

- Free shipping on orders over $150 AUD.(Australia Only)

- USA/ Canada/ Mexico:  DHL express is $20 AUD.

- International: DHL express is $20 -$30 AUD worldwide depending on receiving country selected at checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We are located in Byron Bay. You can visit our Boutique in Byron Bay directly and also view our designs in stores Australia Wide and Overseas.

You can contact us through our contact page! We will be happy to assist you.